Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: Shipping is $4.99 on any order. Does not matter if there is 1 item in your cart or 100 still only $4.99

Q: Why does my shopping cart show sales tax when I'm located out of State?
A: If you are located out of the State of Michigan the sales tax will be removed when the order is submitted. 

Q: How long have you been in business?
A: We've been in business since 1988.

Q: Can you recommend the best TV antenna for my location?
A: Yes, go to the following link and submit the antenna recommendation form. http://dennysantennaservice.com/antennna_recommendation.html

Q: I'm new to this. Does your product come with directions?
A: Yes, but we also provide phone and email support. You can also visit our help center at the following link.
http://dennysantennaservice.com/tv-antenna-help-center.html

Q: Do you offer a money back guarantee?
A: Yes, if your are not satisfied for any reason you can return any item within 90 days of the purchase date for a full refund.
See: http://dennysantennaservice.com/satisfaction-guarantee.html

Q: How long will it take to get my order?
A: Most orders are shipped the same day except weekends and holidays. Depending on where you are located it can take as little as 1 day to as much as 4 days. 

Q: Sometimes it's difficult to reach you by phone. What is the best way to contact you?
A: We realize our phone can get very busy. If you have difficulty getting through to us send us an email asking us to call you. Send to: dithaca@msn.com